Customer Support Engineer (m/f/d)

Your responsibilities:

• Assist our worldwide customer base with resolving technical issues of our software and hardware products
• Be the face to the customer and quickly get to the root of their request / concern
• Processing customer inquiries (in writing & by telephone)
• Maintaining & extending our internal knowledge database
• Supporting the continuous development & optimization of our support processes

Who you are:

• IT Education (apprenticeship/technical college)
• First professional experience is an advantage
• Technical understanding and solution-oriented thinking
• Enjoying customer contact & bringing a high level of service orientation
• Very good communication skills
• Ability to work in an international context with fluency in English

Why ProLion:

• Flexible working time & hybrid working environment – a mix of office & remote working (temporarily also abroad)
• Modern Office in the Heart of Wiener Neustadt (direct 30 min-train connection from/to Vienna Train Station)
• All the advantages of an established, international company
• You are part of a first-class, creative and innovative team, have creative leeway and a high degree of influence on your work

We offer an annual salary starting from € 2.550 gross monthly. Your actual pay depends on your qualifications & professional experience – we determine the salary in a personal interview.

Are you joining? Introduce yourself briefly – we are looking forward to meeting you.